FREQUENTLY ASKED QUESTION

A: We primarily use full-grain leather for our products. This type of leather is known for its durability, natural texture, and character.

A: Yes, all our leather products are made from genuine leather sourced from trusted suppliers.

A: We recommend using a soft, damp cloth to gently wipe away any dirt or stains. For conditioning, apply a high-quality leather conditioner sparingly and evenly, and allow it to absorb into the leather. Avoid exposing your leather items to direct sunlight or extreme heat, as this can cause drying and damage.

A: Yes, we offer customization and personalization options for many of our products. Please contact our customer service team for more information on how to personalize your item.

A: Our return/exchange policy allows for returns or exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Please refer to our Returns & Exchanges page for detailed instructions.

A: Orders typically ship within 1-3 business days. Shipping times vary depending on your location and chosen shipping method. You can track your order using the tracking number provided in your shipping confirmation email.

A: Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties and taxes imposed by the recipient country.

A: Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.