Privacy policy

INTRODUCTION

Welcome to Frontineers. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our website. By using our site, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when you make a purchase, register an account, or interact with our customer service. This may include:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information

1.2 Automatically Collected Information


When you visit our site, we automatically collect certain information about your device and interaction with the site, including:

  • IP address
  • Browser type
  • Time zone
  • Referring URLs
  • Pages viewed
  • Duration of visit


1.3 Cookies and Tracking Technologies


We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

 

 

2. How We Use the Information

2.1 Order Processing

We use your personal information to process and fulfill your orders, including sending confirmation emails, shipping updates, and providing customer support.

2.2 Marketing

We may use your information to send you marketing communications, such as newsletters, promotional offers, and targeted ads. You can opt-out of marketing emails at any time by following the unsubscribe link in the email.

2.3 Personalization

We use your data to personalize your experience on our site, such as recommending products that match your interests and preferences.

2.4 Legal Compliance

We may use your information to comply with legal obligations, such as tax and reporting requirements, and to respond to legal requests from authorities.

 

 

3. How We Share Information

3.1 Third-Party Service Providers

We share your information with third-party service providers who assist us in operating our website, processing payments, shipping orders, and conducting marketing activities. These providers include:

  • Payment processors
  • Shipping companies 
  • Email marketing platforms

3.2 Legal Requirements

We may disclose your information if required by law, such as in response to a subpoena or other legal process, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

 

 

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You can request the deletion of your personal information at any time by contacting us.

 

     

    5. User Rights

    5.1 Access and Correction

    You have the right to access the personal information we hold about you and to request corrections to any inaccuracies.

    5.2 Data Portability

    You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

    5.3 Right to Object

    You have the right to object to our processing of your personal information, including for marketing purposes.

    5.4 Right to Withdraw Consent

    You can withdraw your consent for data processing at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

     

     

    6. Security Measures 

    We implement various security measures to protect your personal information, including encryption, firewalls, and secure servers. In the event of a data breach, we will notify affected users and relevant authorities as required by law.

     

     

    7. International Data Transfers

    If you are located outside of [Your Country], please be aware that your information may be transferred to and processed in countries other than your own. We take appropriate measures to ensure that your data is protected in accordance with this privacy policy.

     

     

    8. Cookie Policy and Management

    We use cookies to improve the functionality of our website and enhance your browsing experience. Cookies help us remember your preferences, track your browsing behavior, and serve personalized content and advertisements. You can manage your cookie preferences through your browser settings or by using the cookie consent banner on our website.

     

     

    9. Regular Updates

    We keep our store's software and applications up to date to ensure the highest level of security and performance. While Shopify handles most updates automatically, we also ensure that any custom apps or integrations are regularly updated to maintain compatibility and security

     

     

    10. Firewalls and Security Plugins

    In addition to Shopify’s built-in security features, such as its web application firewall (WAF), we utilize additional security plugins and services to monitor and protect our store from potential threats.

     

     

    11. Children’s Privacy

    Our website is not intended for children under the age of [insert age, e.g., 13 or 16]. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

     

     

    12. Changes to the Privacy Policy

    We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review our privacy policy periodically.

     

     

    13. Contact Information

    If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

    Email: Customercare@frontineers.com
    Address: Wilhelm street 26, 88045, Germany