FREQUENTLY ASKED QUESTION
What type of leather do you use for your products
We primarily use full-grain leather for our products. This type of leather is known for its durability, natural texture, and character.
Are your leather products genuine leather?
Yes, all our leather products are made from genuine leather sourced from trusted suppliers.
How do I care for my leather jacket/bag/accessory?
We primarily use full-grain leather for our products. This type of leather is known for its durability, natural texture, and character.
Do you offer customization or personalization options for your products?
Yes, we offer customization and personalization options for many of our products. Please contact our customer service team for more information on how to personalize your item.
What is your return/exchange policy?
Our return/exchange policy allows for returns or exchanges within 30 days of purchase, provided the item is in its original condition with tags attached. Please refer to our Returns & Exchanges page for detailed instructions
How long does it take to receive my order?
Orders typically ship within 1-3 business days. Shipping times vary depending on your location and chosen shipping method. You can track your order using the tracking number provided in your shipping confirmation email.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please note that international orders may be subject to customs duties and taxes imposed by the recipient country.
Can I track my order once it's been shipped?
Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.