Warranty Policy
1. Legal Warranty
Coverage: According to German law, all products sold in Germany are covered by a statutory warranty (Gewährleistung) for a period of two years from the date of purchase. This legal warranty covers defects that were present at the time of delivery or became apparent within the warranty period.
Your Rights: If a product is found to be defective during this period, you are entitled to:
Repair or Replacement: The primary remedy is for the product to be repaired or replaced at no cost to you.
Price Reduction or Refund: If repair or replacement is not possible or fails, you may be entitled to a reduction in price or a full refund.
Exclusions: The legal warranty does not cover defects caused by improper use, normal wear and tear, or accidental damage after the product has been delivered.
2. Voluntary Manufacturer’s Warranty
Coverage: In addition to the legal warranty, some of our products come with a voluntary manufacturer’s warranty. The terms and duration of this warranty may vary depending on the product and manufacturer.
Conditions: The manufacturer’s warranty is separate from the legal warranty and may offer additional coverage, such as extended protection or specific services. Please refer to the warranty card or product documentation for details.
How to Claim: To make a claim under the manufacturer’s warranty, please contact the manufacturer directly or consult the warranty information provided with the product.
3. How to Claim Your Warranty
Step 1: Contact Us
If you believe your product is defective and you wish to make a claim under the legal warranty, please contact our customer service at [Your Email Address] or [Your Phone Number]. Please provide your order number, a description of the defect, and any supporting photos if applicable.
Step 2: Return the Product
Once your warranty claim is approved, we will provide you with instructions on how to return the product. The cost of return shipping will be covered by us if the claim is valid.
Step 3: Repair, Replacement, or Refund
After we receive the returned product, we will inspect it to determine the appropriate remedy. If the product is deemed defective under the legal warranty, we will arrange for a repair, replacement, or refund in accordance with your rights under German law.
4. Exceptions and Exclusions
The warranty does not cover:
Damage caused by improper use or handling.
Wear and tear due to normal use.
Products that have been modified or altered.
Damage caused by accidents or external factors after delivery.
5. Contact Information
If you have any questions regarding your warranty, please contact us at:
Email: Customercare@frontineers.com
Phone: +4915730893652
Address: Wilhelm street 26, 88045, Germany
6. Legal Notice
This warranty policy is in accordance with German consumer protection laws. Your statutory rights under the legal warranty are not affected by any additional voluntary warranties provided by the manufacturer.