Refund policy
1. Right of Withdrawal
As a customer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which you or a third party, other than the carrier, takes physical possession of the goods.
2. Conditions for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Customized or personalized leather products are not eligible for returns unless they arrive damaged or defective.
3. Return Process
Step 1: Notify Us
Please notify us of your decision to return the item by sending an email to [Your Email Address] within 14 days of receiving the product. Please include your order number, the item(s) you wish to return, and the reason for the return.
Step 2: Return the Item
Once your return is approved, you will receive a return authorization and instructions on how to send your item back. You must return the product within 14 days from the date of your return authorization.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Step 3: Inspection and Refund
Upon receipt of the returned item, we will inspect it to ensure it meets our return conditions. If the item is approved, we will process your refund to your original payment method within 14 days. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Email Address] with photos of the damage or defect. We will arrange for a replacement or a full refund, including shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] with the details.
6. Exemptions
The following items are not eligible for return:
- Customized or personalized products.
- Items purchased on sale or during promotions.
7. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days, and a credit will be automatically applied to your original payment method.
8. Contact Information
If you have any questions about our return policy, please contact us at:
Email: Customercare@frontineers.com
Phone: +4915730893652
Address: Wilhelm street 26, 88045, Germany
This return policy is in accordance with the EU Consumer Rights Directive and German consumer protection laws. Your statutory rights are not affected.